Sunday, August 1, 2010. As an IT Technician, there are certain ground rules that should be established when it comes to servicing customers, and vice versa. Q How should I dress when meeting with a customer? Q How should appointment rescheduling be handled? A When rescheduling an appointment with a customer, make sure to notify the home office and everyone involved.

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If for some tragic reason anyone feels the need to remind the gathering of Muslim terrorists, I hope they will be fair and balanced.