Customer Service Benchmarking Sharing Best Practices Innovation in Customer Service
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The site had the following in the homepage, "Hearing the Customer Experience through Call Quality Monitoring." I noticed that the web site stated " The amount of work or effort expended by customers directly impacts satisfaction less is always more." They also stated " The customer effort is assessed through sampling, in the same manner as traditional call monitoring, however, each call is examined to understand a little bit more about the underlying experience. Key factors that influence customer effort and ultimately, the customer experience, are identified, scored, and tracked, as seen in the follo."ANALYZE MORE BUSINESSES
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