PARSED CONTENT

The site had the following in the homepage, "Theres a constant struggle over KPIs and many IT service organisations have too many to make sense of whats really going on." I noticed that the web site stated " The concept of a balanced scorecard is a great idea, but often the reality is over-complex and completely unusable." They also stated " Then our staff- being highly intelligent- game whatever system we set up so as to make the numbers utterly meaningless. Time to restore, time to resolve I want to look at these two common metrics from the customers point of view. 2 days later, t."