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Welcome to CEX Matters; my thoughts, musings and questions on everything that matters about the Customer Experience - from the world as I see it. Monday, June 1, 2009. Avoid ruining your CX with poor form design - an invaluable resource. You can spend all the money in the world on a fabulous design for your multi-platform, multi-channel customer experience but if you skimp on the order form then you could be throwing good money, and good customers, down the drain. Consider the interaction style for both .

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Delivering on plans that promote. Organizational and Functional Reviews and Evaluations. Practical Advice and Counsel to Business Owners and Teams.