Customer Service Psychology The science behind the customer experience
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Best Customer Connection, by Marc Sokol. Insights and actions to connect you with your Best Customers. Image by shvmoz via Flickr. Could this happen to your company. Are you ready for the era of big data? The authors pose several questions for executives to consider, and below they are restated as propositions that will either help your company win or leave you helpless in the face of a more nimble, astute competitor.
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The site had the following in the homepage, "The science behind the customer experience." I noticed that the web site stated " Enter your email address to follow this blog and receive notifications of new posts by email." They also stated " The Simple Answer to the Costly Epidemic of Workplace Rudeness. No Really, These are Laughter Lines. The New Glass Ceiling Are We Guilty of Holding Introverts Back? Say it with a Smile! If It Lasts More Than 4 Seconds Youre Faking It. Why the RBS Bonus Furore Should Give All Employers Pause for Thought About Rewards."ANALYZE MORE BUSINESSES
New posts can be found at servimetrica. Monday, October 31, 2005. Now we are at servimetrica. Thursday, October 27, 2005. Both do their best to keep their employees happy. And the reason behind their ways? .
Readings on Customer Service, from the best minds in the field. 4 - Be an expert for charity. American Society for Training and Development. Center for Excellence in Service. Journal of Occupational Health Psychology. Word of Mouth Marketing Association.
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