Friday, June 6, 2008. Defining an Optimal Service Delivery Model For Customer Support Services - An Approach Paper. They want to see quality in the product or the service they use. In short, they want to see it. So the big question is - how do you balance the two? .

Friday, June 6, 2008. More in a business perspective, it will make for business benefits by way of improving your products and services, for effective target marketing, efficient forecasting and brand management. Psychographics is the study of how people live, what interests them, what they like, in short studying them based on their activities, interests and opinions.

Friday, June 6, 2008. After successfully implementing a total Customer Support Solution which helped increase Customer Satisfaction levels, I moved on to managing the e-commerce platform for the company. In this role I was more of a product manager entrusted with planning and ensuring that the necessary enhancements were made to the existing ecommerce system in an attempt to move it towards becoming a platform on which various services and offerings could be built.