Monday, February 25, 2008. Operations Management - Waiting Line Theory. What is a Waiting Line. Managers use waiting line theory. To help with capacity and efficiency. A waiting line is one or more customer or items queued for an operation, which can include people waiting for service, materials waiting for further processing, equipment waiting for maintenance, and sales orders waiting for delivery. Waiting lines help to reduce capacity. 2 A waiting line of customer or items.

No one can take my faith away. And go higher and higher again. And go higher and higher again.

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