Support Line The Art of Software Support
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Support Line The Art of Software SupportDESCRIPTION
The Art of Software Support by Francoise Tourniaire and me Richard Farrell details the design and operation of software support centers and help desks. It is a book primarily for managers, but also for executives and support engineers who are involved in the world of software support. In it we take you through the importantPARSED CONTENT
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