PARSED CONTENT

The site had the following in the homepage, "A topnotch Contact Center Research." I noticed that the web site stated " Voice of the Customer VoC." They also stated " In order to determine the pulse of customers, we need to have standard customer survey mechanism in place for effective customer loyalty paradigm. Gone are those days, people used paper as a medium to understand the value of their products or services for an continuous business improvement programme. According to recent survey, more than 68 of organizations are utilizing survey solution which is tightly coupled with Contact Center Platf."