Business Analytics for a Complex World. Tools, methods, anecdotes, and observations from clients, mentors, books and other sources. One thing I have learned is that maintaining one or two numbers and the relationship between them is relatively easy. When you have to deal with three numbers, even if the math is easy, th.

The blog for CEM leaders and for leadership in CEM. Out more than we should. This bad habit has given us exposure to a lot of different dining experiences, some outstanding and some pathetic. Prior to the downturn in the economy, my husband and I were more lax with respect to our dining standards.

The science behind the customer experience. Enter your email address to follow this blog and receive notifications of new posts by email. The Simple Answer to the Costly Epidemic of Workplace Rudeness. No Really, These are Laughter Lines. Why the RBS Bonus Furore Should Give All Employers Pause for Thought About Rewards.

Private Cloud Computing Reference Architecture. VMware NSX Caution Signs - Network Computing. 2014 Data Storage Innovation Conference Agenda Storage Networking Industry Association. Posted on January 2, 2011.

Understand what makes us do what we do. SMB Impossible, Part II.

Innovation and Collaboration in Financial Services. Below is a lecture from CMU on September 18, 2007. A nod to Kim Hatch. For bringing my attention to this. I have used this blog to talk about platforms in recent posts. Last week, Richard Veryard.