Now that I have outlined the crisis, here is how I would have managed it.

It happens every time you log in to twitter. It is pretty hard to avoid. Jimmy Fallon and Justin Timberlake know all about it. Over the last few years it seems like there have been a number of hashtag fails on twitter. DiGiorno, a US-based frozen pizza company, knows a thing or two about this. Started in response to a video.

What do Anthony Noto and Twitter have to say about this? Nothing. The tweets were removed and nothing else was said. There are a few opportunities that exist for Twitter one is to look at the DM feature and assess why so many people are running int.

Taking the Mystery Out of Monitoring and Measurement. From the many free measurement tools. Available, organizations can begin to gain intelligence through listening and interrupting what online users are saying about the brand. Searches specific topics based on algorithms which is useful to assist in researching background work to support corporate initiatives. Some examples of the .

Public relations learnings as seen through the eye of a visual thinker. Analytic Tools to Help Track Your Brand on the Social Web. Words of wisdom from the Grail Knight.